Terms and Conditions

Last updated: 27 July 2026

1. About These Terms

These Terms and Conditions apply when you:

access or use the Skyemont Health website;
book, reschedule or cancel an appointment;
purchase a medical assessment or related service from us; or
communicate with us in connection with one of our services.

Please read these terms before making a booking. By submitting a booking and confirming that you accept these terms, you agree to be bound by them.

Nothing in these terms affects any rights you have under applicable consumer law.

2. About Skyemont Health

Skyemont Health is a trading name of Skyemont Group Ltd, a company registered in Northern Ireland.

Company number: NI730401
Registered office: Ground Floor, 65–69 Dublin Road, Belfast, County Antrim, Northern Ireland, BT2 7HG
Email: appointments@skyemont-health.co.uk
Website: skyemont-health.co.uk

In these terms, “Skyemont Health”, “we”, “us” and “our” mean Skyemont Group Ltd trading as Skyemont Health.

“You” and “your” mean the person receiving the service or the person or organisation making the booking.

3. Our Services

Skyemont Health provides private medical assessments, including medicals for:

HGV and LGV drivers;
PCV, bus and coach drivers;
taxi and private-hire drivers;
motorhome and C1 licence holders;
airside personnel;
forklift and workplace vehicle operators;
emergency-services personnel; and
other occupational, licensing or fitness-related purposes agreed by us.

The assessment provided will depend on the service selected, the medical form being completed and the requirements of the relevant licensing authority, employer or organisation.

Our services are provided by appropriately registered medical professionals exercising their independent clinical judgement.

4. Not an Emergency or General Medical Service

Skyemont Health does not provide emergency medical care, ongoing GP care or treatment for acute medical conditions through this website.

You should not use our website or an appointment with us as a substitute for seeking appropriate medical advice or treatment. In an emergency, call 999 or attend the nearest emergency department.

5. Eligibility and Authority to Book

You must provide complete and accurate information when making a booking.

Where you make a booking for another person, you confirm that:

you have their permission to make the booking;
the information you provide is accurate; and
they will be informed of and agree to these terms before the appointment.

Where an employer, fleet operator or other organisation makes a booking, that organisation is responsible for ensuring that the person attending understands the nature and purpose of the assessment.

The person being assessed must provide their own consent to the clinical assessment and any appropriate sharing of medical information.

6. Booking and Formation of the Contract

The information displayed on our website is an invitation to make a booking and does not constitute a binding offer by us.

You make an offer to purchase a service when you submit your booking and payment details. A contract is formed when we issue a booking confirmation by email, text message or through our booking system.

Your booking confirmation will normally include:

the service booked;
the appointment date and time;
the clinic location;
the price paid or payable; and
any preparation or documentation requirements.

Please check your confirmation promptly and contact us if any information is incorrect.

We reserve the right to refuse or cancel a booking where:

the requested service is not suitable;
incorrect or misleading information has been provided;
there is an obvious pricing or booking-system error;
payment has not been successfully completed;
the booking appears fraudulent or unauthorised; or
providing the service would be unlawful, unsafe or professionally inappropriate.

7. Prices and Payment

The price payable is the price displayed when you make your booking, unless there is an obvious error.

Unless otherwise stated, the price includes:

the booked medical assessment;
routine measurements required for that assessment;
completion of the applicable form where the doctor has sufficient information to do so; and
any applicable taxes.

Additional reports, investigations, specialist opinions, GP records, blood tests or other services are not included unless expressly stated.

We will explain any additional cost before carrying out a chargeable additional service.

Payment may be taken when the appointment is booked. Online payments may be processed by third-party payment providers. We do not receive or store your complete payment-card details.

8. What You Must Bring

You are responsible for bringing the documents and information reasonably required for your assessment. Depending on the service, this may include:

valid photographic identification;
your driving licence;
the correct D4, DLM1 or other medical form;
glasses or contact lenses used for driving;
a current list of prescribed and non-prescribed medication;
relevant hospital letters, specialist reports or test results; and
details of your GP or usual medical practitioner.

Information on our website about which form you may need is general guidance. You remain responsible for confirming the requirements of the relevant licensing authority, employer or organisation.

9. Accurate Medical Information

You must answer medical questions honestly, accurately and as completely as reasonably possible.

You must not deliberately conceal or misrepresent information that may be relevant to the assessment.

Providing incomplete or inaccurate information may:

prevent the doctor from completing your form;
invalidate or delay your application;
require further medical evidence;
lead to the appointment being stopped; or
require us to make disclosures where legally or professionally required.

The appointment fee covers the assessment and the clinician’s time. It does not guarantee that a form will be signed or that you will be found to meet the applicable medical standard.

10. Clinical Independence

The examining doctor must exercise independent professional judgement.

Neither payment nor attendance guarantees that the doctor will:

certify that you meet the required medical standard;
complete or sign a form where information is incomplete;
disregard relevant medical information;
alter a clinical opinion at your request; or
provide an outcome that supports your licence or employment application.

We will not instruct or pressure a doctor to reach a particular clinical conclusion.

11. Appointment Duration and Arrival

Most appointments take no longer than 15 minutes. However, the actual duration may vary depending on your medical history, the form being completed and whether further clarification is required.

Please arrive on time. If you arrive late and there is insufficient time to complete the assessment safely and properly, we may need to shorten the appointment, rearrange it or treat it as a late cancellation.

We will take account of the circumstances and will not impose a charge that is disproportionate to the reasonable loss caused by the missed appointment.

12. Cancellation and Rescheduling by You

Your statutory right to cancel an online or telephone booking

If you book as a consumer online or by telephone, you generally have a statutory right under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 to cancel within 14 days, starting on the day after the contract is formed. You do not need to give a reason. This right is separate from our 14-day appointment policy below. The statutory period runs from contract formation, while our contractual notice period is counted backwards from the scheduled appointment time.

If you choose an appointment that takes place during this 14-day cancellation period, you expressly request that we supply the service during that period. Once the booked service has been fully performed, you lose the statutory right to cancel it. If you cancel after asking us to begin the service but before it is fully performed, you may have to pay a proportionate amount for any service already supplied, as permitted by law.

To exercise the statutory right, send a clear statement of cancellation to appointments@skyemont-health.co.uk before the 14-day period ends. You may use the model cancellation form in section 29, but you do not have to. We will return any refund due to the original payment method without undue delay and no later than 14 days after we are informed of your decision.

Our 14-day appointment policy

Subject to your statutory rights, you may cancel or reschedule without a cancellation charge by giving us at least 14 calendar days’ notice before the scheduled appointment time.

Requests should be made through the booking system or by emailing appointments@skyemont-health.co.uk. For timing purposes, an email sent to that address is treated as notice when it is sent.

If you give less than 14 calendar days’ notice, or do not attend, and no statutory cancellation right applies, we may retain or charge an amount up to the appointment fee, but only to cover the reasonable net loss directly caused by the late cancellation or non-attendance.

We will take reasonable steps to refill the appointment and reduce our loss. We will deduct costs we save and any amount recovered from a replacement booking. If the slot is refilled, we will retain or charge only any reasonable loss that remains; if no reasonable loss remains, we will refund the appointment fee in full.

We will consider exceptional circumstances reasonably and fairly. Nothing in this section affects your statutory rights.

13. Cancellation or Changes by Us

Occasionally, we may need to cancel, delay or relocate an appointment because of:

clinician illness or unavailability;
venue closure;
severe weather or travel disruption;
equipment or system failure;
safety concerns; or
another event outside our reasonable control.

Where this happens, we will try to give you as much notice as reasonably possible and offer either:

a replacement appointment; or
a refund of the amount paid for the affected service.

We are not responsible for travel, accommodation, loss of earnings or other indirect expenses resulting from a cancellation, except where the law requires otherwise.

14. Forms, Reports and Licensing Decisions

We will take reasonable care when completing medical forms and reports.

You are responsible for:

checking your personal details on the completed form;
completing any sections assigned to the applicant;
signing the form where required;
submitting it to the correct authority;
meeting any submission deadline; and
retaining copies where appropriate.

Unless expressly agreed, we do not submit forms to the DVA, DVLA, council, employer, airport, licensing body or other organisation on your behalf.

The final decision about whether to issue, renew, suspend or revoke a licence, permit or employment clearance is made by the relevant authority or organisation.

We cannot guarantee that a completed form will be accepted or that an application will be successful.

Where we have made an administrative error on a form, we will correct it without an additional professional fee.

This does not include changes required because you supplied incorrect information, your circumstances changed or the receiving authority requested new evidence.

15. Further Information or Medical Evidence

The doctor may be unable to complete the assessment or form during the appointment where:

relevant medical information is unavailable;
your identity cannot be verified;
the wrong form has been supplied;
specialist or GP evidence is required;
required equipment or testing is unavailable;
your medical condition requires further investigation; or
completing the form would be professionally inappropriate.

Where possible, we will explain what further information is required.

Any further appointment or additional work may involve an additional fee, which will be explained before it is incurred.

16. Privacy and Confidentiality

We process personal information, including health information, in accordance with applicable data-protection law and our Privacy Policy.

Medical information will be treated confidentially. It may be shared where:

you have given appropriate consent;
sharing is necessary to provide the service you requested;
we are legally required to disclose it;
disclosure is required by applicable professional obligations; or
disclosure is necessary to protect you or another person from a serious risk of harm.

Please read our Privacy Policy for information about how we collect, use, store and protect personal data.

17. Complaints

We aim to provide a professional and respectful service.

To make a complaint, contact:

appointments@skyemont-health.co.uk

Please provide your name, appointment date and a clear description of your concern. We will acknowledge the complaint and investigate it within a reasonable period.

Making a complaint does not affect your legal rights or your right to raise a concern with an appropriate professional regulator, licensing authority or other body.

18. Website Information

The content of our website is provided for general information about our services.

Although we take reasonable care to keep information accurate and current:

licensing and medical requirements may change;
different authorities may apply different standards;
website content is not personalised medical or legal advice; and
you should confirm official requirements with the relevant authority.

We may update, remove or change website content without notice.

Changes will not normally affect a booking already accepted unless they are required by law, regulation, clinical standards or safety considerations.

19. Acceptable Website Use

You must not:

use the website unlawfully or fraudulently;
attempt to gain unauthorised access to the website or booking system;
introduce viruses or other malicious material;
interfere with the operation or security of the website;
make false, speculative or abusive bookings;
impersonate another person; or
copy or commercially exploit website content without permission.

We may restrict access to the website or cancel fraudulent or abusive bookings.

20. Intellectual Property

Unless otherwise stated, the website and its content, including text, graphics, branding, layouts and original images, are owned by or licensed to Skyemont Health.

You may view and print reasonable extracts for your personal, non-commercial use.

You must not reproduce, distribute, modify, republish or commercially exploit our content without prior written permission.

Official forms and third-party materials remain the property of their respective owners.

21. Third-Party Websites and Services

Our website may contain links to third-party websites, including government websites, licensing authorities, clinic venues, booking services and payment providers.

We do not control third-party websites and are not responsible for their availability, content, security or privacy practices.

A link does not necessarily mean that we endorse the third party.

Your use of a third-party service may also be subject to that provider’s terms and privacy notice.

22. Our Responsibility to You

We will provide our services with reasonable care and skill.

We do not exclude or limit liability where doing so would be unlawful, including liability for:

death or personal injury caused by negligence;
fraud or fraudulent misrepresentation;
breach of your statutory consumer rights; or
any other liability that cannot legally be excluded.

Subject to the above, we are responsible for losses that are a foreseeable result of our breach of these terms or our failure to use reasonable care and skill.

We are not responsible for:

losses that were not reasonably foreseeable;
an unsuccessful licensing or employment decision made by a third party;
delays caused by your failure to provide accurate or complete information;
missed deadlines where you are responsible for submitting a form;
losses caused by inaccurate information provided by you; or
business losses where you purchased the service wholly or mainly as a consumer.

Nothing in these terms prevents you from exercising any remedy available under consumer law.

23. Business and Group Bookings

Where a business, employer, fleet operator or other organisation books services for employees or contractors, that organisation is responsible for:

providing accurate booking information;
paying the agreed charges;
ensuring attendees receive appropriate booking information;
identifying the correct assessment requirements; and
ensuring it has an appropriate legal basis for any personal information supplied to us.

Clinical information will not automatically be disclosed to the organisation that paid for the assessment.

Any disclosure will be handled in accordance with consent, confidentiality requirements and data-protection law.

Separate written terms may apply to large group bookings or contracted services. Where separate terms are agreed, those terms will take priority to the extent of any inconsistency.

24. Events Outside Our Reasonable Control

We are not responsible for delay or failure caused by circumstances outside our reasonable control, provided that we take reasonable steps to minimise the effect on you.

This may include:

extreme weather;
transport disruption;
venue closure;
utility failure;
telecommunications failure;
public-health restrictions; or
clinician illness.

Your right to receive a service or refund where appropriate will not be affected.

25. Changes to These Terms

We may update these terms to reflect changes in:

our services or booking process;
applicable law or regulation;
professional guidance;
technology or payment arrangements; or
business operations.

The version applying to your appointment will normally be the version accepted when the booking was made.

Material changes will not be applied retrospectively where doing so would unfairly reduce your rights.

The latest version will be published on our website with the date it was updated.

26. General Provisions

If any part of these terms is found to be unlawful or unenforceable, the remaining provisions will continue in effect.

If we do not immediately enforce a right under these terms, this does not mean that we have waived that right.

No person other than you and Skyemont Health has any right to enforce these terms, except where applicable law provides otherwise.

27. Governing Law and Jurisdiction

These terms and any dispute or claim arising from them are governed by the law of Northern Ireland.

If you are a consumer, this choice of law does not deprive you of any mandatory protections available under the law of the part of the United Kingdom in which you normally live.

The courts of Northern Ireland will have jurisdiction, although consumers may also have the right to bring proceedings in the courts where they live.

28. Contacting Us

Questions about these terms, bookings, cancellations or our services should be sent to:

Skyemont Health
A trading name of Skyemont Group Ltd
Ground Floor, 65–69 Dublin Road
Belfast
County Antrim
Northern Ireland
BT2 7HG

Email: appointments@skyemont-health.co.uk

29. Model Cancellation Form

You may copy and send the following form if you wish to cancel under your statutory right, but using it is optional.

To: Skyemont Health, Skyemont Group Ltd, Ground Floor, 65–69 Dublin Road, Belfast, County Antrim, Northern Ireland, BT2 7HG — appointments@skyemont-health.co.uk

I give notice that I cancel my contract for the following service:

Service booked:
Booking reference:
Date booked:
Appointment date and time:
Customer name:
Customer address:
Date: